General Overview

HelloPayments.net is a flexible payment processing platform built to handle a variety of payment needs for businesses. Our technology supports online businesses, light retail, and mobile businesses, along with best-in-class partner solutions for vertical industries such as restaurants, government, and education. We focus on streamlining Accounts Receivable processes, custom reporting, subscription management, and more, all with extensive automation and customizable features.

Online Businesses

HelloPayments.net is optimized for online businesses, offering secure payment gateways, invoicing, and customizable payment widgets:

  • Payment Links: Share secure payment links through email, SMS, or social media, ideal for invoicing or one-time payments.
  • Customizable Payment Forms: Embed checkout forms directly into your website, providing a seamless customer experience.

Subscription Management: Automate recurring billing and subscriptions for products or services with customized

Yes, HelloPayments.net can integrate with a wide range of platforms including ERP systems, accounting software, AI agents, eCommerce solutions, and retail point of sale systems. While we currently support many integrations, the connections are mostly proprietary at the moment. This means merchants will need to work through their respective partner vendors to access HelloPayments.net’s technology and existing integrations.

Currently, HelloPayments.net has deep integrations with:

  • AuroCX: Our chatbot partner, providing seamless integration for automated customer support and interactions.
  • QuickBooks Online: Sync transaction and payment data directly to QuickBooks Online for smooth accounting and reconciliation.

While HelloPayments.net is capable of connecting to a wide variety of platforms, many of these integrations are still preparatory. Several software vendors utilize our technology, and we’re actively expanding our network of integrations. As of now, most of the connections are handled via proprietary channels, meaning you’ll need to work with the partner vendor to integrate their system with HelloPayments.net.

AppSync is the integration protocol provided after a partner vendor has been vetted by HelloPayments.net. AppSync acts as a marketplace that resellers and merchants can use to enable additional capabilities within the HelloPayments platform. Once a partner vendor has completed the vetting process, their integration can be made available via AppSync, allowing businesses to easily integrate with new services and tools directly through the HelloPayments platform.

Once a partner vendor is vetted and their integration becomes available via AppSync, resellers and merchants can use the marketplace to enable the desired capabilities. This makes it easier to expand your platform’s functionality and access additional integrations that enhance your payment processing, customer management, and other business processes.

To integrate your system with HelloPayments.net, you will generally need to go through your partner vendor. If you’re using a vendor that has a preparatory integration with HelloPayments.net, you can contact them to begin the process of connecting to our platform. With AppSync, once a vendor is approved, merchants and resellers can seamlessly enable additional features and integrations.

HelloPayments.net tracks and maintains sales tax records, fully configurable for both products and services. Tax rates can be set based on the region or product category, making it easy to manage tax obligations for your online business.

With HelloPayments.net, you can:

  • Upload Customer Information: Bulk upload and manage customer data, simplifying the setup process.
  • Automated Invoicing: Automatically generate and send invoices to customers on a recurring or one-time basis.
  • Custom Reports: Generate detailed transaction, invoice, and customer reports, all customizable to suit your business needs.

Light Retail & Mobile Businesses

For light retail and mobile businesses, HelloPayments.net offers flexible solutions:

  • POS Integration: Use our platform to process payments in-store or on-the-go using mobile devices.
  • Payment Widgets: Easily embed mobile-friendly payment forms for your customers.
  • Mobile App Integration: Accept payments via mobile apps integrated with HelloPayments.net, helping you manage payments from anywhere.

Yes! HelloPayments.net supports dual pricing and credit card surcharges:

  • Dual Pricing: Offer different pricing for credit card vs. cash payments, ensuring transparent pricing at checkout.
  • Surcharging: Legally apply surcharges on credit card payments, with full control over the surcharge settings in your business.

Like online businesses, HelloPayments.net allows for flexible sales tax tracking for retail transactions:

  • Set up tax rates based on your location or product category.
  • Track sales tax for each transaction in real-time, and generate reports for easy compliance.

Restaurant POS Division

HelloPayments.net works with restaurants by offering POS systems and verticalized solutions:

  • Real-Time Support: Our restaurant POS division provides real-time support via chat, SMS, email, and outbound phone or video conferencing.
  • Seamless POS Integration: Partnering with nationally recognized POS providers, we help integrate payment processing with your restaurant’s systems.
  • Restaurant-Specific Solutions: HelloPayments.net offers features designed specifically for restaurants, ensuring smooth payment processing, order tracking, and customer engagement.

Our support team is committed to ensuring restaurants feel confident using their POS systems:

  • No Inbound Phone Support: We provide real-time support through chat, SMS, and email, with outbound phone or video calls for more complex issues.
  • Point of Sale Consultations: New customers receive hands-on assistance to ensure their POS system works seamlessly with HelloPayments.

Government & Education Solutions

Yes! HelloPayments.net allows businesses to apply convenience fees where legally applicable:

  • Government & Education Entities: If you are a government or educational organization, HelloPayments.net enables you to collect convenience fees as part of the transaction process.
  • Configurable Fees: Set up fees that are automatically applied, based on your organization’s specific rules.

HelloPayments.net uses PCI-compliant security measures to ensure safe transactions for government and educational payments:

  • Encryption: All customer data and payment information are securely encrypted.
  • Fraud Protection: Set up fraud detection tools and velocity limits to prevent fraudulent transactions.

Customization & Flexibility

HelloPayments.net is fully brandable and customizable:

  • UI Customization: Control the look and feel of your platform, from logos and colors to favicons and email notifications.
  • Custom Fields: Add unique fields to customer profiles, invoices, and transactions, making the platform truly adaptable to your business needs.
  • Custom Reporting: Build and generate custom reports to track transactions, subscriptions, invoices, and customer payments in real-time.

Yes! HelloPayments.net allows you to add, edit, and manage user roles:

  • Default Roles: Roles include Admin, Manager, and View-Only, each with varying levels of access to the system.
  • Limitless Profiles: You can create as many user profiles as needed, tailoring permissions for each team member.

Support

HelloPayments.net offers multiple support channels to meet your needs:

  • Phone Support: Available from 9 AM to 9 PM CST for all customer inquiries.
  • 24/7 Chat & Email Support: Access chat or email support at any time.
  • Dedicated AR Support: Our team is specifically trained to help with Accounts Receivable issues, including invoicing, subscription management, and collections.

For Accounts Receivable issues, we offer support for:

  • Overdue Invoices: Assistance with sending reminders and managing payment collections.
  • Custom Reports: Help creating and interpreting custom reports for transactions, invoices, and customer balances.
  • Subscription Management: Support with setting up, modifying, or canceling subscription plans.

Payment Methods & Automation

Yes! HelloPayments.net allows businesses to:

  • Surcharge Credit Cards: Legally apply surcharges on credit card transactions, fully configurable.
  • Dual Pricing: Offer different pricing for credit card vs. cash payments, providing flexibility at checkout.

HelloPayments.net offers an extensive set of webhooks to help automate processes:

  • Payment Automation: Automatically trigger actions when payments are processed, subscriptions renewed, or invoices paid.
  • Integration with Third-Party Systems: Sync payment data with other tools or CRMs, automating workflows.